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Privacy policy

This privacy policy sets out how we use and protect any information that you give us when you use this website. This policy is effective from 1st May 2018.

We are committed to ensuring your privacy. Any information by which you can be identified provided by you when using this website will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page.

Who we are

Personal information submitted through this website is collected by Herodsfoot Webworks. Our contact details can be found here.

What we collect

You may chose to give us the following information:

  • your name
  • your contact details such as email address, phone number, street address
  • your date of birth (for account password verification)
  • specific enquiry details

We may also collect

  • your computer’s IP address.

Why we collect this information

We require this information to understand your needs and provide you with service, and in particular for the following reasons:

  • to be able to respond to your contact
  • to provide services requested by you

How long we keep this information

We retain this information as part of your account details for the duration of our business relationship with you and for for a period of no longer than 2 years after the end or any business relationship.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable procedures to safeguard and secure the information which you provide to us.

Controlling your personal information

We are a Reseller of Heart Internet web hosting, email and domain registration. If you contract with us for any of these services the above information will be shared with them to facilitate provision of the services. An account with us is deemed as your acceptance of this. You can read the Heart Internet Privacy Policy Statement here.

We will not sell, distribute or lease your personal information to other third parties unless we have your specific permission or are required too do so by law.

If you have a complaint you can contact the Information Commissioner’s Office (ICO) which is the data privacy supervisory authority in the UK.

Under the GDPR (the EU General Data Protection Regulation), you have a number of specific rights with regards to your personal information:

  1. Right of access – if you want to know if we are storing or processing any personal data about you, you can contact us to find out.
  2. Right to correction – if you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.
  3. Right to erasure – if you want to remove your personal data from our records and you are no longer a client, you can request this by contacting us.
  4. Right to complain – if you are unhappy with how we are managing your personal data, you can lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO).

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Cookies help us see understand visitors to our website by tracking how you use our website, in a way that doesn’t ever identify you personally. Cookies also allow web applications to respond to you as an individual, by allowing you to log in or add items to a shopping cart. The website can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Read how to control and delete cookies.

This website uses ONLY the following cookies…

Google Analytics Cookies

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website so that we can make improvements. Google will store this information.  Read the Google Analytics privacy policy.

StatCounter Analytics Cookies  

We use a StatCounter Cookie to determine whether you are a first-time or returning visitor to our  website and to estimate the number of unique visits to the site. No personal information is stored in the cookie. The Cookie is persistent with a life of 5 years. You can refuse all StatCounter analytics cookies – learn more here.

Social Media Cookies

Use of links from this site to social media and similar sites such as Share, Facebook, Twitter, Google+ AddThis YouTube etc may result in cookies being placed on your machine by those organisations and their associates.

Links to other websites

Our website may contain links to other websites. However, once you have used a link to leave our site, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting those sites.